F&B Outlet Manager
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Описание вакансии: F&B Outlet Manager

FULL-TIME, ON-SITE POSITION THAT REQUIRES RELOCATION TO SHCHUCHINSK (AKMOLA OBLAST', KAZAKHSTAN)

JOB TITLE: F&B Outlet Manager

DEPARTMENT: F&B Service

INSPIRED AND SUPPORTED BY: Director of F&B / F&B Operations Manager


LOCATION: Rixos Borovoe Hotel is a luxury Resort property of Accor family and is surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).


POSITION PURPOSE: Serves as first-hand support to F&B Operations Manager and Director of F&B, and will lead the team to create unforgettable Food & Beverage experiences for our guests and strive to achieve revenue for the F&B outlets. Areas of responsibility include Restaurants (Chalet, L’Olivo, Masala), Bars (Lobby Bar, La Volna Bar, Shamrock Karaoke Bar), Summer Café, Sunset Terrace, and Room Service and Minibar. Supervises daily F&B outlet’s operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.


KEY RESPONSIBILITIES & CONTRIBUTION:

Leading Food and Beverage Team

  • Provide the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
  • Serve as a role model to demonstrate appropriate behaviors
  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
  • Identify the developmental needs of others and coaches, mentors, or otherwise help others to improve their knowledge or skills
  • Ensure and maintain the productivity level of employees
  • Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
  • Develop specific goals and plans to prioritize, organize, and accomplish your work
  • Ensure compliance with food handling and sanitation standards, and with all applicable laws and regulations (including liquor, alcohol beverage service laws)


Ensuring Exceptional Customer Service

  • Manage day-to-day operations, ensure the quality, standards and meets the expectations of the customers on a daily basis
  • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)
  • Extend personal service and attention to all guests, with particular emphasis to VIP guests
  • Liaise with the F&B team to ensure proper communication of amenities and guest requests
  • Maintain effective communication with all related departments and outlets to ensure a smooth service delivery
  • Recognizes good quality products and presentations
  • Empower employees to provide excellent customer service, train & develop F&B team on service essentials and service culture
  • Maintain high visibility in public areas during peak times
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations
  • Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
  • Handle guest problems and complaints, ensure corrective action is taken to continuously improve service results
  • Incorporate guest satisfaction, and financial achievements as vital components of departmental meetings with a focus on continuous improvement


Managing and Conducting Human Resource Activities

  • Provide guidance and direction to subordinates, including setting performance standards and performance management throughout the year
  • Solicit employee feedback, utilizes an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns
  • Ensure recognition is taking place across areas of responsibility
  • Identify training needs and ensure employees receive on-going training to understand guest expectations


REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

  • Minimum 4 years’ experience in F&B operations, with 2 years’ experience in a senior role (premium and luxury hotels & resorts experience preferred). Experience of working with brand standards
  • Bachelor degree in Hospitality Management / Food & Beverage will be beneficial, whilst not a must
  • Working knowledge of various computer software program (MS Office, Restaurant management software, POS, Micros Fidelio)
  • Proficiency in Russian and English, Kazakh language will be an advantage
  • Up to date with food & Beverage trends and best practice
  • Excellent interpersonal and communications skills, a team player & builder with an eye for detail, and commitment to doing everything you can to get it right first time for our guests and colleagues
  • Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties


  • Зарплата: Не указана
  • Город: Щучинск
  • Адрес: Не указан
  • Координаты: Не указаны
  • Наличие авто: Нет
  • Удаленная работа: Нет
  • Пол: Не указан
  • Опыт: Не указан
  • Занятость: Полная
  • Налоги: Не указаны
  • Минимум GPA: Не указаны

    • Контакты
  • Burabay Hotel Management Company burabay.hotel@beam.kz
Информация о компании
  • Название: ТОО Burabay Hotel Management
  • БИН:
  • Сайт: https://www.rixos.com/ru/hotel-resort/rixos-borovoe
  • Описание:

    «Rixos» – это сеть из двадцати пяти 5-звездочных, фешенебельных отелей городского и курортного типа, расположенных в десяти странах мира. Сегодня в сети отелей «Rixos» работает более 6 000 человек.


    Отель «Rixos Borovoe» - это первый курортный пятизвездочный отель в Казахстане, 


    Rixos Borovoe выглядит как настоящий райский уголок, окруженный сосновым лесом национального парка Боровое и стоящий прямо на берегу озера Щучье. Хочется все время вдыхать свежий, чистый воздух, пропитанный ароматом нагретой на солнце сосны, наслаждаться природными богатствами этого невероятно красивого региона. На озере можно провести много времени, отдавая должное рыбалке и йоге на открытом воздухе, а также множеству других интересных видов отдыха, которые предлагает Rixos Borovoe. Для любителей активного отдыха разработаны пешеходные тропки, идеальных для прогулок и любования природой, а в отеле есть теннисные корты и даже футбольное поле для тех, кто хочет улучшить свои навыки игры. Деревня и железнодорожная станция Боровое расположены в 15 км от отеля Rixos Borovoe; Международный аэропорт Астана — в 287 км.