Sales, Customer Service

The profession in sales and customer service involves interacting with potential and existing customers to sell products or services, provide high-level service, and meet customers' needs. Today, special attention is paid to the use of modern programs and technologies for data management and analysis, improving the sales process, and increasing business efficiency.

Основные направления и специализации

Sells products or services, develops sales strategies, works with the client base.

Provides support to customers, answers questions, solves problems, monitors customer satisfaction.

Sells technical products, advises customers on technical issues, conducts product demonstrations.

Будущее профессии

With the development of digitalization and automation in business processes, the sales and customer service profession will transition to a more analytical focus. The ability to analyze data, forecast demand, and study customer needs will be important for enhancing service quality.

Где учиться в Казахстане

Kazakh Economic University named after T. Ryskulov
University
Kokshetau Polytechnic College
College
Coursera / Stepik: Sales and Customer Service Courses
Online Course

Ключевые показатели

Средняя зарплата по Казахстану

from 250,000 to 700,000 KZT

Востребованность

High demand for specialists in sales and customer service.

Порог вхождения

from 6 months to 1.5 years (college or courses)

Общие необходимые навыки

Communication skills
Persuasion and negotiation skills
Results-oriented
Teamwork skills
Sales skills

Sub-professions

The profession in the field of tourism is related to organizing and promoting tourist trips, including choosing travel destinations, booking tickets, developing tours, and working with clients. Tourism specialists help people plan their trips, learn about the culture of other countries, and gain unforgettable experiences.