Описание вакансии: Reservation Superviser

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Responsibilities:

• Identifies new reservations sales business to achieve personal and property revenue goals;
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them;
• Monitors same day selling procedures to maximize room revenue and control property occupancy;
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution;
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Assists in monitoring group reservation forecast data;
• Coordinates with sales and Convention Services to process rooming lists and reservation cards;
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence);
• Assists with monitoring accuracy of reservation sales orders within tracking systems;
• Tracks no-show reservations and processes charges as needed;
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations;
• Manages wait list and prioritizes order of wait list contacts to be made;
• Prepares work and maintenance orders;
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience;
• Provides excellent customer service consistent with the daily service basics of the brand;
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event;
• Sets a positive example for guest relations;
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event;
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company;
• Handles guest complaints and disputes following the instant pacification procedures;
• Monitors reservations sales agents while on phone calls;
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job;
• Creates weekly labor scheduling for team.

• Зарплата: Не указана
• Город: Алматы
• Адрес: Не указан
• Координаты: Не указаны
• Наличие авто: Нет
• Удаленная работа: Нет
• Пол: Не указан
• Опыт: Не указан
• Занятость: Полная
• Налоги: Не указаны
• Минимум GPA: Не указаны



Контакты

• SOLIS LTD Company solisltd@beam.kz

Информация о компании

• Название: ТОО Solis LTD
• БИН:
• Сайт:
• Описание:

  Rixos Almaty 5* отель занимает лидирующее место в Казахстане в области предоставления услуг в сфере питания и напитков под руководством профессионалов из Франции и Германии:

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